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Publications

Developing digital solutions for user
Developing digital solutions for user
Publication
04.10.13
A publication about the benefits of systematically and professionally listening to users.
Streamlining administrative procedures
Publication
18.09.13
A clear objectiveIn modernising government, our aim is to make public services simpler and more...
Improving interaction
Publication
18.09.13
Towards simple, efficient and fair public administration.The missions of the Secretariat-General...
Developing digital solutions for user
Publication
18.09.13
The objectivesFor the citizen, a wider range of digital services provided represents:- time saved...
Cultivating modernisation within government
Publication
18.09.13
Success in modernising government will be achieved by mobilising support from and ensuring a strong...